Returns & Withdrawal
Returns & Withdrawal
Our returns process is built to give teams, camps, and sports programs clear boundaries and fast support. Please read the guidelines and check your order eligibility below before filing a return request.
IMPORTANT FOR DECORATED APPAREL:
All custom decorated apparel (embroidered, screen-printed, DTF-pressed, or sublimated with team names, numbers, or logos) is produced to order and is non-returnable and non-refundable. Sizing mistakes do not qualify for returns. Please consult our Size Guide before proof sign-off.
1. Return Eligibility at a Glance
- Manufacturer defects (defective blanks or decoration errors): Eligible for full return, reprint, or pro-rated credit within 30 days of delivery. blankletics covers all return shipping costs.
- Blank apparel orders (undecorated): Eligible for return within 30 days of delivery. Garments must be unworn, unwashed, in original packaging, and with tags attached. A 15% restocking fee applies to bulk blank orders.
- Ineligible items: Custom decorated items, worn or washed garments, and hygiene-sensitive items.
2. Start Your Return Request
Enter your Order ID and billing email below to verify eligibility and generate a return authorization ticket. For defect claims, you will be prompted to upload photo evidence during submission.
[wc_refund_request_form]
3. Vetting, Refunds & Processing Times
Once submitted, our team in Toronto reviews the request within 2 business days. If approved, we provide a prepaid return shipping label. Once the items are received:
- Reprints / replacements: Defective items are fast-tracked in our production queue and reshipped at our cost within 5–7 business days.
- Refunds: Approved credits are returned to the original payment method within 5–10 business days.
Questions before you file? Visit our Help Center or contact our team.